Privacy Policy

Innsbruck Information und Reservierung GmbH provides the following information on the type, scope and purpose of the collection and use of personal data by Innsbruck Information und Reservierung GmbH.

General

By using this website, you consent to the use of personal and non-personal data as set out in this privacy policy in the manner and for the purposes set out below.

You may withdraw your consent at any time (including in part) by sending an email to shop@innsbruck.info. This may affect the functionality of the content offered on this website, in particular because some data applications are necessary to provide the service you have requested.

Furthermore, you have a right of access to personal data concerning you, data portability, rectification or erasure of personal data, as well as the right to restrict or object to the processing of your personal data. You can exercise these rights by sending an email to shop@innsbruck.info.

Finally, you have a right to lodge a complaint with the Austrian data protection authority (www.dsb.gv.at).

Personal data (e.g. name, e-mail address, telephone number) will only be processed and transmitted by Innsbruck Information und Reservierung GmbH in a lawful manner (in particular for the fulfilment of contractual obligations or on the basis of your consent).

Presentation of the website

Innsbruck Information und Reservierung GmbH stores the following data each time you access the website www.innsbruck-shop.com (hereinafter referred to as "website"): Name of the website accessed, file requested, date/time, volume of data transferred, notification of successful retrieval, browser type/version, operating system, previously visited page and IP address.

The short-term storage of the IP address of your terminal device is necessary for the provision of the contents of the website and thus in accordance with § 8 para 3 Z 4 DSG and in accordance with Art 6 para 1 lit b DSGVO for the fulfilment of the contract. Your IP address will be deleted after you have finished using the website.

Innsbruck Information und Reservierung GmbH uses the aforementioned data only for statistical purposes for the operation of its services.

Contacting

If you contact Innsbruck Information und Reservierung GmbH by e-mail and/or contact form, the personal data you enter there, in particular name and e-mail address , will only be stored for the purpose of processing the enquiry and for any follow-up questions and will then be deleted. This data processing is therefore necessary for the fulfilment of the contract in accordance with § 8 para. 3 no. 4 DSG and Art 6 para. 1 lit b DSGVO.

If you leave comments or other contributions in the fields provided, your IP address will be stored for a maximum of six months. The purpose of this storage is to be able to identify the responsible party in the event of any legal violations. It is therefore in the overriding interest of Innsbruck Information und Reservierung GmbH according to § 8 para. 1 line 4 DSG as well as Art 6 para. 1 lit f DSGVO.

Registration

In principle, registration is not required for the use of this website. However, by registering on this website, you also gain access to your personal user profile.

When you register, personal data, namely gender, name and email address are collected and processed. This data is necessary for the provision of the additional content and thus in accordance with § 8 para 3 Z 4 DSG and in accordance with Art 6 para 1 lit b DSGVO for the fulfilment of the contract. They are stored for the duration of the registration and for a maximum of six months thereafter and then deleted. The continued storage after the end of registration has the purpose of being able to identify the responsible party in the event of any legal violations. It is therefore in the overriding interest of Innsbruck Information und Reservierung GmbH according to § 8 para. 1 line 4 DSG as well as Art 6 para. 1 lit f DSGVO.

Privacy policy for the personalised purchase of the Innsbruck Card and information in accordance with Article 13 of the General Data Protection Regulation

Responsible body: Innsbruck Information und Reservierung GmbH, Burggraben 3, A-6020 Innsbruck, shop@innsbruck.info

When you purchase the Innsbruck Card, we are required to process your data for the purpose of billing our system partners. This involves registering every service utilised with the card, specifically recording the card number, the type of service, the system partner and the time at which the service was used*). When selling the card, we also ask you, without obligation, to provide your home country**). This information is processed by us solely for statistical purposes in order to make our services even more attractive in the future. This data is anonymised and not linked to a specific person, i.e. you. If you want to use the Innsbruck Card on your smartphone, we will be happy to send it to you via email, whereby your email address*) will also be stored by us.

If you purchase the Innsbruck Card through our online shop, we also store the personal data*) provided as part of this process, excluding payment data, which is handled directly by our payment service provider.

We take the protection of your data very seriously and use technical and organisational security measures to protect any data we receive against accidental or intentional damage, manipulation, loss and unauthorised access. For example, your data is not shared with our system partners whose services you have duly utilised. We only share your personal data with our data processors in the IT service sector, subject to a contractually secured duty of confidentiality, with our payment service provider to the extent absolutely necessary for payment processing, with our chartered accountants and auditors (Wirtschaftstreuhänder), with authorities who request data disclosure and, if necessary, with lawyers to enforce or defend legal interests. The legal basis for processing your data under the General Data Protection Regulation is as follows:

*) Processing is based on the contractual relationship created by the purchase of an Innsbruck Card in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).

**) Processing is based on our legitimate interest in target group-oriented statistics for the purpose of enhancing and adapting our services in accordance with Article 6(1)(f). No personal data is evaluated; the services used are simply correlated with the number of guests from each country of origin. Your personal data is stored for a maximum of seven years (from the end of the respective calendar year) and is then deleted. Data retention is required for legal reasons (obligation to keep records in accordance with Section 132 of the Austrian Federal Fiscal Code (BAO)) and for the processing of complaints, warranty claims, product liability claims and compensation claims.

Under the General Data Protection Regulation, you have data subject rights, for example the right to information, rectification and erasure, the right to restrict processing, the right to data portability and the right to object. These rights can be asserted against the controller, i.e. us, at shop@innsbruck.info. If you have any questions about data security, you can contact our data protection officer at dsb@innsbruck.info or exercise your right to lodge a complaint with a data protection authority of your choice. Our general information on data protection can be found in our Privacy Policy at https:////www.innsbruck.info/en/privacy-policy.html

Payment systems

For the purpose of invoice processing, the following personal data is transferred to Six Payment Services as well as to Sofort GmbH via a secure interface within the scope of the eCommerce payment transaction, depending on the means of payment: name, address, e-mail address, card number, bank details & IP address. In addition, all financial data, shopping basket data and other online data are stored for the purpose of carrying out the transaction.

Furthermore, this data is forwarded by Six Payment Services as well as Sofort GmbH to the contractually provided financial service provider for debiting the transaction amount from the customer's bank account in favour of Innsbruck Information und Reservierung GmbH.

The personal data will be stored by Six Payment Services and Sofort GmbH for an unlimited period of time. For a deletion or correction of the personal data, in compliance with the legal provisions, please contact shop@innsbruck.info.

When you access the website, one or more cookies (small text files) are stored on your terminal device. The purpose of this is to improve the service of Innsbruck Information und Reservierung GmbH by, for example, saving user settings.

It is also possible to use the website without cookies. You can deactivate the storage of cookies in your browser, limit them to certain websites or set your browser to notify you before a cookie is stored. You can delete the cookies from your computer's hard drive at any time using the data protection functions of your browser. In this case, the functions and user-friendliness of the website could be restricted.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies that enable an analysis of your use of the website. The data generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States for as long as you use the www.tirol.at website. The transfer of personal data to the U.S.A. is subject to an adequacy decision by the European Commission.

Google will use the transmitted data on behalf of Innsbruck Information und Reservierung GmbH for the purpose of evaluating your use of the website, compiling reports on website activity for Innsbruck Information und Reservierung GmbH and providing other services relating to website activity and internet usage. Google may also transfer this data to third parties where required to do so by law, or where such third parties process the data on Google's behalf. Google will not associate your IP address with any other data held by Google.

However, in the event that IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within the European Union or the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymisation is active on this website.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In this case, however, you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to the use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de .

For more information on the terms of use and data protection regarding Google Analytics, please visit https://www.google.com/analytics/terms/de.html.